Additional Resources Imagine you went to sleep and woke up to a work day in How different is your work life today, compared to what it was 40 years ago?
Enter your email to reset your password Or sign up using: Sign in if you're already registered. Below are seven areas to improve employee satisfaction. Flickr Gretchen Rubin Employee attitudes typically reflect the moral of the company. In areas of customer service and sales, happy employees are extremely important because they represent the company to the public.
Satisfaction, however, is not linked solely to compensation.
Sure, a raise or benefits will probably improve employee contentment, at least temporarily, but small, inexpensive changes can have a long-term impact. The book stresses the importance of happy employees.
Since the publication of this New York Times Best Seller, Hsieh has expanded his message from to a bus tour to an entire movement. On her happiness project blogGretchen Rubin, author of The Happiness Projectidentifies seven areas to improve happiness in the workplace.
While employees can tweak their habits to improve happiness, employers can also make small changes to the seven categories. A little bit of effort can lead to happy, efficient, and loyal employees.
Give Employees More Control "Happiness is affected by [employee's] sense of control over their lives," says Rubin. For instance, employers could offer alternative work schedules such as flextime or telecommuting.
Today's employees have demanding schedules outside of work, and many workers appreciate a boss who considers work-life balance. Because every person's obligations outside of work are different, customized schedules are a great way to improve employee satisfaction.
Employers should also encourage employees to customize their workstations. This not only gives employees control over their work environments, but it can ease personal barriers such as back pain or eyestrain.
Employees will be able to create a place they enjoy working in rather than being stuck in a bland office cubicle. Another way to give employees a sense of control is to create employee-driven competitions such as sales competitions.
These activities put employees in control of their success. Each employee can set personal goals, and they will feel a sense of accomplishment rather than obligation. Ease Commuting Stress According to the U. Census Bureau People feel frustrated, powerless, and stressed," states Rubin.
Employers should consider ways to decrease commuting stress. For instance, employers could stagger work times to avoid heavy traffic. Review beginning and ending times and determine if the specific times or the amount of people arriving at each time can be adjusted.
In addition, review late arrival policies. If employees are severely reprimanded for arriving late, they will be much more stressed during a bad commute and will arrive at the office miserable. Another possibility is to offer telecommuting options.
This eliminates the necessity of commuting and allows employees to work where they are most comfortable. Telecommuting also has a variety of benefits for the employer such as reduced costs.
Stop Wasting Time Tight deadlines are another major sources of stress for many employees. Employers can ease this stress by freeing up more time.
For instance, employers can make meetings shorter and more efficient. Consider tricks that sound silly but are actually effective such as having a meeting with no chairs. People will be more likely to stick to the necessary agenda when they have to stand the entire meeting.
Whenever possible, substitute conference calls for meetings. To reduce unnecessary chitchat, make calls before lunchtime or at the end of the day.
People will want to cut to the chase, so they can go to lunch or get home. Another idea is to create organizational systems that improve efficiency.
Clutter and confusion are major time zappers.after toolkit implementation revealed decreased time to treatment, increased nurse satisfaction with communication, and higher rates of resolution of patient issues post-intervention.
The. Set the expectations correctly internally as to what the fallout may be so everyone understands the impact to customer satisfaction and ultimately customer retention. R-E-S-P-E-C-T. Everyone in your company should love your customers.
Looking for some quick ideas on how to improve customer satisfaction? Here are 31 quick-fire tips that have been submitted by Carolyn Blunt () and our readers. 1. Never say no to a customer Our golden rule: never say no to a customer.
If a customer service rep can’t deliver a solution for the. In summary, patient-centered care is a method of care that relies upon effective communication, empathy, and a feeling of partnership between doctor and patient to improve patient care outcomes.
7 ways social media can improve customer satisfaction Social media and customer relationship experts share tips on how to use Facebook, Twitter and Instagram to enhance customers’ experience.
The exact behavioral interview questions you might be asked are virtually limitless. But here are a few examples of the types that you could face: Tell me about a time when you felt it was you against everyone else.